Our vision in short is “diving made easy”.
By combining the latest technology, experience and innovation there are many different functions and ways you can use Cloudiver and the associated tools, such as DiveGuard.
We allow you to collect, generate or upload information, communicate with other people or to create new content. When you share information with us, for example by creating an Account, we can make our services even better in order to show you more relevant content, ads, and job offers. We wish to continuously improve your experience and to help you connect with people, contractors or to make sharing with others easier.
However, for us it is important that you know and are aware of how we operate and how things work. We recommend that you study terms like cookies, IP addresses, pixel tags and browsers so that when we explain more about these you know what we are talking about.
What Information does Cloudiver collect?
We collect information to provide the best possible user experience. This requires us to collect basic info like name, e-mail, which language you speak, where you live, to more complex things like which ads you’ll find most useful, the people important to you online, depths you work at, or which contractors or job offers you might like.
How does Cloudiver collect this information?
We collect the information by you giving it to us. For example, access to our services require you to create a profile. When you do, we need personal information in order to create your public account, such as your name, email address, telephone number or credit card to store with your account. If you want to take full advantage of the features we offer, we might also ask you to create a more detailed Profile, which may include your work experience, documents and other info you wish to have in your Personal Profile.
We also collect information from your use of our services. For example, when you use Cloudiver or DiveGuard to perform a dive we collect information about your use and the way you use it, when you add a diver, search and view job offers or interact with our ads and content. Such information may include:
Statistics from your use such as job searches, number of dives, bottom time, time in water, decompression time, tables used and N2 group.
Device information such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number. We may associate your device identifiers or phone number with your Account.
Information that may be automatically collected and stored in server logs:
- Details of how you used our service, such as your searches.
- Internet protocol address.
- Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- When you use our services, we may collect and process information about your actual location.
- Unique application numbers
- Information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall or when you periodically contact our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and Internet Advertising
What are cookies?
A cookie is a small file that is placed on your computer, mobile phone, or other device when you visit a website. The cookie will help website providers to recognise your device the next time you visit their website. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices.
We also use other types of technology that enable this functionality, similar types of technologies. See below for more information and examples.
We and our Service Providers may use the following types of cookies:
- Operational: These cookies are necessary to allow us to operate the Service as you have requested. For example, they let us recognise what type of subscriber you are and then provide you with services accordingly.
- Performance / Analytics: We use these cookies to analyse how the Service is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve the Service. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters' effectiveness and helps us ensure that we're delivering information that you find interesting. Deletion of these types of cookies will result in limited functionality of our service.
- Functional: These cookies let us operate certain functions of the Service in line with the choices you make. These cookies mean that when you continue to use or come back to the Service, we can provide you with our services as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services, and reminding you of content you have enjoyed.
- Advertising cookies:These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising." Many of the advertising cookies associated with our service belong to our Service Providers.
How do we use other technologies?
We and our Service Providers may use web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We use them for similar purposes as cookies. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.
We use other technologies that are similar to cookies, such as browser storage and plugins. Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service.
How can I monitor cookies and other types of technologies?
How do we use information we collect?
The information we collect from all of our services is used to provide, maintain, protect and improve your experience with our products and services. We also use it to develop new ones, and to protect our brands and our users. This information helps us to offer you tailored content such as relevant ads or job searches.
When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Information collected from cookies and other technologies, like pixel tags, is used to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to show ads in your preferred language irrespective of the device.
Our systems analyze your content to provide you personally relevant product features, such as customized job search results or tailored advertising.
As we process personal information on our servers in several locations around the world we may process your personal information on a server located outside the country where you live.
How does Cloudiver protect your privacy?
Each person has different privacy concerns, and your individual concerns matter to us. Our goal is to be clear about what information we collect, and give you choices about how it is used. For example, you can:
Review and update your Account and profile settings to decide what types of data you would like saved or preferences, such as for notifications or ads, associated with your account when you use our services.
Adjust your profile settings and how the Profile associated with your Account appears to others.
We believe it is necessary for you to know when you are giving others access to Personal Information and have included approval functions to protect you. For example, when applying for a job offer you need to confirm that you wish to share your extended profile, CV and related documents.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
What about the information you share?
Our services provide you with different options on sharing and removing your content. For more information about how to remove content please see our help section on the website.
How does Cloudiver ensure your access to your personal information?
If your personal information is wrong or you wish to change something, we strive to give you ways to update it quickly or to delete it on your own, or by contacting us. Exceptions may be if we have to keep that information for legitimate business or legal purposes. Whenever you request to change your personal information, we may ask you to verify your identity before we can act on your request.
Unreasonable requests we may not change. Such might be continuous repetitive requests, require disproportionate technical effort (for example, developing a new system or changing an existing practice) or risk the privacy of others, or impractical (requests concerning information residing on backup systems).
Where we can provide correction or information, we will do so, except where it require extensive technical efforts. We strive and aim to maintain our services in a manner that protects information from accidental or malicious destruction. As a direct cause of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
What information does Cloudiver share?
We do not share personal information with companies, organizations and individuals outside unless necessary, and always restricted by the following circumstances:
With your consent
We will share personal information with companies, organizations or individuals outside when we have your consent to do so. We require consent for the sharing of any sensitive personal information.
Service providers and others
If you access the service through an offer that you received from a third party, we may also share information with that third party about your use of our service, such as whether and to what extent you have used the offer, activated an account, or actively used the service.
In addition to the above, We may also share personal information with companies, organizations or individuals outside if we have a goodfaith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
to respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so;
to respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; protect against harm to the rights, property or safety of Cloudiver, our users or the public as required or permitted by law, including to enforce the Terms and Conditions of Use, including investigation of potential violations and other terms that you have agreed to; and to address fraud, security, or technical issues;
to academic researchers, publicly and with our partners like publishers, advertisers or connected sites for purposes including statistical analysis and academic study, but only in a nonpersonally identifiable format; For example, we may share number of users or amounts of dives performed in one region or similar information to show trends about the general use of our services.
We may also share your information with third parties for these limited purposes:
to allow a merger, acquisition, or sale of all or a portion of our assets;
We do our outmost to protect us and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold.
Access to personal information is restricted to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
How does Cloudiver protect payment data?
How do we comply and cooperate with regulatory authorities?
Thanks! Cloudiver Team
on behalf of owners Cloudiver S.L
Last Updated: 20. March, 2018